Version 1.0. In force from 16 September 2026. These General Terms and Conditions (the "Terms") are a legally binding agreement between you (the "Player", "you") and Cryptora N.V., a company registered in Curaçao under number 164302, with its registered office at Abraham de Veerstraat 9, Willemstad, Curaçao (the "Operator", "we", "us"), governing your access to and use of the website cryptora.gg, its subdomains, applications, games, and all related services (together, the "Service").
By registering an account, depositing funds, placing a wager, or otherwise using any part of the Service, you confirm that you have read, understood and accept these Terms in full, together with the Privacy and Data Protection Notice, the Cookie Notice, the AML, CTF and KYC Policy, the Responsible Gambling Policy, the Bonus and Promotions Terms, the Acceptable Use and Fair Play Policy, the Payments, Withdrawals and Refunds Policy, the Game Fairness Policy and the Restricted Territories list, each of which is incorporated into these Terms by reference. If you do not accept them, you must not use the Service.
1. Definitions and interpretation
1.1 "Account" means the Player account registered on the Service. "Balance" means the cash amount recorded to the Account. "Base Currency" means EUR, the unit in which all balances, wagers, limits and thresholds are denominated and settled, irrespective of the display currency you select. "Bonus Funds" means any amount credited by way of promotion. "Wager" means an amount staked on a game round. "Round" means a single, individually settled game event. "Content" means all software, text, graphics, sounds, data and other material forming part of the Service.
1.2 Headings are for convenience only and do not affect interpretation. References to a statute include that statute as amended. "Including" is not limiting. Time periods are calculated in UTC. The singular includes the plural and vice versa.
1.3 These Terms are published in English. Any translation is provided for convenience only; in the event of discrepancy, the English version prevails.
2. Eligibility
2.1 You must be at least 18 years of age, or the higher age of majority or minimum gambling age applicable in your place of residence, whichever is greater. We operate a strict policy against underage gambling and reserve the right to require proof of age at any time and to suspend an Account pending that proof.
2.2 You must have full legal capacity to enter into a binding contract, must not be acting on behalf of any third party, and must be the sole beneficial owner of the funds you deposit.
2.3 You must not access the Service from, or be resident in, any jurisdiction listed in the Restricted Territories document, nor any jurisdiction in which online gambling or participation in the Service would be unlawful. It is your sole responsibility to establish whether your use of the Service is lawful where you are located. We make no representation that the Service is lawful in your jurisdiction, and nothing on the Service constitutes an offer or invitation in any territory where such an offer or invitation would be prohibited.
2.4 The following persons may not hold an Account: employees, officers, directors, contractors and agents of the Operator and their immediate families; persons subject to international financial sanctions or appearing on any applicable sanctions or terrorist financing list; politically exposed persons who have not completed enhanced due diligence; and persons who have previously been excluded, self-excluded, or whose prior Account was closed for breach of these Terms.
2.5 Use of the Service by professionals, syndicates, arbitrage groups, or persons acting in concert to obtain an advantage is prohibited and constitutes a material breach of these Terms.
3. Registration and Account
3.1 You may hold one Account only. Registering or operating more than one Account, whether directly or through another person, device, household, IP address or payment instrument, is prohibited (see clause 12 and the Acceptable Use and Fair Play Policy).
3.2 You must provide accurate, current and complete registration information and keep it up to date. Providing false, misleading or incomplete information is a material breach and may result in the closure of the Account and the forfeiture of any winnings obtained in connection with that information.
3.3 You are solely responsible for the security of your credentials, your email account, your devices and any multi-factor authentication method. All activity conducted through your Account is deemed to be your activity. You must notify us immediately at support@cryptora.gg if you suspect unauthorised access. We are not liable for losses resulting from your failure to keep your credentials secure, from your sharing of credentials, or from malware or compromise on your own devices.
3.4 The Account is personal, non-transferable and non-assignable. It may not be sold, gifted, pledged, or made available to any third party. Balances are not a bank deposit, are not a payment instrument, earn no interest and are not insured or guaranteed by any deposit protection scheme.
3.5 We may refuse a registration application, or suspend or close an Account, at our discretion and without obligation to give reasons, subject always to the return of the undisputed Balance in accordance with clause 14.
4. Verification, identification and monitoring
4.1 We are required to verify the identity, age, address, source of funds and source of wealth of Players on a risk-sensitive basis. By using the Service you consent to those checks, including electronic identity verification and screening against sanctions, politically exposed person and adverse media data sources.
4.2 We may at any time require documentary evidence including government-issued photographic identification, proof of address, proof of ownership of a payment instrument or wallet, proof of source of funds, bank or exchange statements, tax records, a live selfie or liveness check, and a signed declaration. We may require this before permitting a withdrawal, before permitting further deposits, or as a condition of continued use.
4.3 Pending completion of verification we may suspend wagering, withhold withdrawals and restrict Account functionality. Where requested documents are not supplied within a reasonable period, we may close the Account and, subject to applicable law and our legal obligations, return the verified Balance to its verified source.
4.4 Full details are set out in the AML, CTF and KYC Policy. We are obliged to report suspicious activity to the competent authorities and are prohibited by law from informing you that such a report has been made.
5. Deposits and Balance
5.1 Wagering is only permitted from a cleared Balance. The minimum deposit is €2.00. Deposits are credited only when the underlying blockchain or payment confirmation has been received and finally settled.
5.2 Amounts held in the Account are denominated in the Base Currency. Cryptocurrency deposits are converted to the Base Currency at the rate quoted by our payment provider at the time of processing. You accept the exchange rate and network fees applied by that provider and accept the volatility risk inherent in cryptocurrency.
5.3 You must deposit only from a source you own and control. Third-party deposits are prohibited. Deposits sent to an expired invoice, using the wrong network or asset, or below the minimum network amount may be unrecoverable; where recovery is possible we may charge the costs incurred.
5.4 Underpayments may be credited pro rata, and later top-ups may be applied to the same invoice, in accordance with the Payments, Withdrawals and Refunds Policy.
5.5 The Account is not a savings, investment, custody, exchange or money-transmission service. Depositing funds without genuine gambling activity, or with the purpose of transferring value, is prohibited and may be treated as suspected money laundering.
6. Withdrawals
6.1 The minimum withdrawal is €2.00. Withdrawal requests are subject to verification, to any outstanding wagering requirement on Bonus Funds, and to the checks set out in clause 4.
6.2 Withdrawals are ordinarily returned to the same method and, where applicable, the same wallet or network used to deposit. We may decline a withdrawal to a third-party wallet or to a method that cannot be attributed to you.
6.3 Withdrawal amounts are determined in the Base Currency and converted to the payout asset at the rate quoted at the time of processing. Blockchain and provider fees may be deducted. Once a transaction is broadcast to a blockchain it is irreversible; you are solely responsible for the accuracy of the destination address, network and memo.
6.4 We may apply withdrawal limits per transaction, per day, per week and per month, may stage large withdrawals, and may require additional approval for high-value payouts. Current limits and processing times are set out in the Payments, Withdrawals and Refunds Policy.
6.5 We may withhold or reverse a withdrawal where we reasonably suspect fraud, collusion, bonus abuse, exploitation of an error, prohibited conduct, sanctions exposure or money laundering, until the matter has been investigated and resolved.
7. Wagers, game rounds and settlement
7.1 The minimum wager is €0.10. A Wager is accepted only when recorded on our servers, and the record held by our servers is the definitive record of every Round, its outcome and its settlement. Client-side displays are indicative only.
7.2 Once a Round has been accepted it cannot be cancelled, amended or withdrawn by you. A Round is void, and stakes returned, only where a technical malfunction, interruption or error prevented the Round from completing correctly.
7.3 In the event of any discrepancy between the outcome displayed to you and the outcome recorded on our servers, the server record prevails. Where a malfunction, software defect, configuration error, corrupted paytable, mispriced multiplier or communications failure results in a payout that is not consistent with the published rules of the game, that payout is void, whether or not it has been credited or withdrawn, and we may recover the overpayment from your Balance or by other lawful means. Malfunction voids all pays and play.
7.4 We may correct manifest errors in odds, multipliers, paytables, bonus values, balances and transaction records at any time, and may void affected Rounds. Where an error is in your favour and you knew or ought reasonably to have known of it, continuing to play or withdrawing the proceeds is a breach of these Terms.
7.5 The rules, paytables and theoretical return of each game are published on the game page and in the Game Fairness Policy. All in-house games are configured to a theoretical return to player of 98.00%, equivalent to a house edge of 2.00%. Theoretical return is a long-run statistical expectation over a very large number of Rounds and is not a prediction of any individual session. Results are independent; past outcomes do not influence future outcomes.
7.6 Disconnection during a Round does not affect the outcome, which is determined by the server. For multi-step games, an unfinished Round may be settled, voided or left open in accordance with the rules of that game.
8. Bonuses and promotions
8.1 All promotional offers, including the welcome offer of 100% up to €100 on a qualifying first deposit of at least €20 subject to 35× wagering, are governed by the Bonus and Promotions Terms, which you must read before claiming.
8.2 Bonuses are discretionary, are offered to individual Players, are not transferable, and may be varied, suspended or withdrawn at any time in respect of future claims. We may exclude any Player from any promotion.
8.3 Bonus abuse, including low-risk or hedged play designed to convert Bonus Funds with minimal exposure, multi-accounting, and coordinated claiming, results in forfeiture of the bonus and any winnings derived from it and may result in Account closure.
9. Rakeback, tiers, quests, achievements and raffles
9.1 Loyalty features, including rakeback, VIP tiers, quests, achievements, leaderboards and referral rewards, are discretionary marketing benefits. Their rates, thresholds, reward amounts, qualifying activity and availability may be varied or discontinued at any time in respect of future accrual. Accrued but unclaimed benefits may expire at the end of their stated period.
9.2 Rakeback is calculated as a share of the theoretical house margin generated by your qualifying wagering and does not represent a share of your losses. Side bets, void Rounds and Rounds funded by Bonus Funds may be excluded.
9.3 Where a prize draw, raffle or tournament is offered, its specific rules, entry mechanism, prize pool, draw date and winner selection method are published with that promotion, and those rules prevail over general marketing copy. Where a feature is presented for illustration or preview and no draw or prize is being awarded, that is stated on the relevant page.
10. Taxes
10.1 You are solely responsible for determining, reporting and paying any tax, levy or duty arising from your winnings, your disposals of cryptocurrency, or your use of the Service in your jurisdiction. We do not provide tax advice and, unless required by law, do not withhold or report on your behalf.
11. Responsible gambling
11.1 Gambling is entertainment, involves risk of financial loss, and can be harmful. You must only gamble with money you can afford to lose. You must not gamble to recover losses, under the influence of alcohol or drugs, or with borrowed funds.
11.2 Tools including deposit limits, loss limits, wager limits, session reminders, time-outs and self-exclusion are described in the Responsible Gambling Policy and the Self-Exclusion and Account Closure document. A reduction of a limit takes effect immediately; an increase is subject to a cooling-off period.
11.3 We may reduce or remove marketing, restrict functionality, apply limits or close an Account where we have reasonable grounds to believe a Player is experiencing gambling-related harm.
12. Prohibited conduct
12.1 You must not: operate more than one Account; permit any other person to use your Account; use bots, scripts, automation, artificial intelligence agents, emulators, injected code, modified clients or any tool that confers an advantage; collude with other Players; exploit a defect, error, latency or vulnerability; reverse engineer, decompile, tamper with or interfere with the Service, its servers, its provably fair mechanisms or its payment flows; conduct denial of service, scraping, load testing or penetration testing without written authorisation; attempt unauthorised access to any account, database or system; launder money or finance terrorism; make chargebacks or payment disputes in bad faith; harass, abuse, threaten or defame our staff, our support agents or other Players; upload unlawful, infringing or malicious material; or use the Service in breach of any applicable law.
12.2 Breach of clause 12.1 is a material breach. We may, in addition to any other remedy, suspend or close the Account, void affected Rounds, withhold or forfeit winnings and Bonus Funds arising from the breach, retain amounts to satisfy liabilities owed to us, recover our losses and costs, report the matter to law enforcement, regulators, payment providers and other operators, and permanently refuse further service.
12.3 Where the breach concerns fraud, laundering, sanctions, or the exploitation of a defect, we may withhold the entire Balance pending investigation and, to the extent permitted by law, forfeit funds derived from the breach.
13. Availability, maintenance and force majeure
13.1 The Service is provided on an "as is" and "as available" basis. We do not warrant uninterrupted, timely, secure or error-free operation, and we may suspend, modify, restrict or discontinue all or part of the Service, including individual games and features, with or without notice.
13.2 We are not liable for any failure or delay in performance caused by an event beyond our reasonable control, including acts of God, war, civil unrest, epidemic, industrial action, failure of a blockchain, network congestion, chain reorganisation or fork, failure or insolvency of a payment provider, exchange, custodian or hosting provider, cyber attack, change of law, or regulatory or court order.
14. Suspension, closure and dormancy
14.1 You may close your Account at any time via the Account settings or by contacting support@cryptora.gg. Closure does not affect obligations accrued before closure.
14.2 We may suspend or close an Account immediately where required by law, by a regulator or by a payment provider; where we suspect a breach of these Terms; where verification is incomplete; where the Player is or becomes resident in a Restricted Territory; where the Account has been used by a person under the minimum age; or where the Player has self-excluded.
14.3 On closure we will return the undisputed Balance, less any amounts lawfully withheld, to a verified source belonging to you, subject to verification and to our legal obligations. Bonus Funds and unfulfilled promotional entitlements are forfeited on closure.
14.4 An Account with no login and no transaction for twelve consecutive months is treated as dormant. We will attempt to contact you at your registered email. Dormant balances are handled in accordance with the Payments, Withdrawals and Refunds Policy and applicable law; an administrative fee may be applied where permitted.
15. Intellectual property
15.1 All Content, including the Cryptora name, logos, game designs, mathematics, paytables, source code, databases and user interfaces, is owned by or licensed to the Operator and is protected by intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable licence to access the Service for personal, non-commercial entertainment only.
15.2 You must not copy, reproduce, distribute, publish, frame, mirror, create derivative works from, or commercially exploit any Content without our prior written consent. All rights not expressly granted are reserved.
15.3 Any feedback or suggestion you provide may be used by us without restriction or compensation.
16. Disclaimers and limitation of liability
16.1 To the fullest extent permitted by law, we exclude all warranties, conditions and representations not expressly set out in these Terms, whether implied by statute, common law or otherwise, including as to merchantability, fitness for a particular purpose, availability, accuracy and non-infringement.
16.2 To the fullest extent permitted by law, we are not liable for: indirect, incidental, special, consequential, exemplary or punitive loss; loss of profit, revenue, goodwill, opportunity, data or anticipated savings; losses attributable to your own gambling decisions; losses caused by your breach of these Terms; losses arising from blockchain behaviour, network fees, exchange rate movement, incorrect addresses or third-party providers; losses arising from unauthorised access to your Account other than as a result of our negligence; or losses arising from interruption, defect or discontinuation of the Service.
16.3 Subject to clause 16.4, our aggregate liability to you arising out of or in connection with these Terms, whether in contract, tort (including negligence), restitution or otherwise, is limited to the lesser of (a) the amount of the undisputed Balance held in your Account at the time the liability arose and (b) the total net amount you deposited in the twelve months preceding the event giving rise to the liability.
16.4 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law. Where you are a consumer, your mandatory statutory rights are unaffected.
16.5 You agree to indemnify and hold harmless the Operator, its affiliates, officers, employees and agents against all claims, losses, liabilities and costs (including reasonable legal fees) arising from your breach of these Terms, your unlawful conduct, or your use of the Service by any third party permitted by you.
17. Complaints and disputes
17.1 Complaints must be raised first with us, in accordance with the Complaints and Dispute Resolution document, at complaints@cryptora.gg, within twenty-eight days of the event complained of.
17.2 Where a complaint cannot be resolved, it may be escalated to an independent alternative dispute resolution service. Server records are the primary evidence in any dispute.
18. Changes to these Terms
18.1 We may amend these Terms and any incorporated policy at any time. Material changes will be notified by a notice on the Service or by email to your registered address before they take effect. The version and effective date at the head of each document identify the current version.
18.2 Continued use of the Service after the effective date constitutes acceptance. If you do not accept a change, you must stop using the Service and may close your Account and withdraw your undisputed Balance, subject to verification.
19. Communications
19.1 We may contact you by email, in-app notification or support chat regarding your Account, transactions, security, verification and changes to these Terms. Such service messages are not marketing and cannot be opted out of while the Account is open. Marketing preferences may be managed in Account settings.
19.2 Notices to us must be sent to support@cryptora.gg. Notices are deemed received on the next business day after sending.
20. General
20.1 Assignment. We may assign or novate these Terms to any group company or successor. You may not assign your rights or obligations.
20.2 Entire agreement. These Terms and the incorporated policies constitute the entire agreement between the parties and supersede all prior statements, including marketing material and statements made by support agents.
20.3 Severance. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, and the remainder shall continue in force.
20.4 No waiver. A failure or delay in exercising a right is not a waiver of that right.
20.5 No partnership. Nothing in these Terms creates a partnership, agency, employment or joint venture between the parties.
20.6 Third parties. No person other than the parties has any right to enforce these Terms.
20.7 Governing law and jurisdiction. These Terms and any dispute arising out of or in connection with them are governed by the laws of the laws of Curaçao, and the parties submit to the exclusive jurisdiction of the competent courts of Willemstad, Curaçao, without prejudice to any mandatory consumer protection rights available to you in your country of residence.
21. Contact
Cryptora N.V., Abraham de Veerstraat 9, Willemstad, Curaçao. General support: support@cryptora.gg. Complaints: complaints@cryptora.gg. Data protection: privacy@cryptora.gg. Compliance: compliance@cryptora.gg.