Version 1.0. In force from 16 September 2026. This document explains the difference between a time-out, a self-exclusion and an account closure, and the consequences of each. It forms part of the General Terms and Conditions and should be read with the Responsible Gambling Policy.
1. Time-out
1.1 A time-out is a short break, ordinarily available for twenty-four hours, seven days, thirty days or ninety days. During a time-out you cannot deposit, wager or claim promotions. You may withdraw an existing verified Balance.
1.2 A time-out cannot be lifted early. When it expires, the Account reopens automatically unless you request otherwise.
2. Self-exclusion
2.1 A self-exclusion is a formal, binding exclusion for a minimum period of six months, or for a longer period or permanently at your election. To request one, contact support@cryptora.gg or use the responsible gambling controls in Account settings, stating the period you require.
2.2 On self-exclusion we will: block deposits and wagering immediately; cancel any active bonus and forfeit Bonus Funds and any winnings not yet converted to cash; remove you from all marketing; and close or lock the Account for the exclusion period.
2.3 A self-exclusion cannot be cancelled or shortened once it has started, even at your request. It applies to the whole Service and to any account you hold or later attempt to open. We will take reasonable steps to detect and close any further Account you open during an exclusion; any wagers placed on such an Account may be void and any winnings forfeited, while deposits will be returned.
2.4 Self-exclusion applies only to this Service. It does not exclude you from other operators. To exclude yourself more widely, use a national multi-operator scheme where one exists, and consider device-level blocking software.
2.5 Your verified Balance at the moment of exclusion will be returned to a verified source belonging to you as soon as reasonably practicable, subject to verification, outstanding checks and our legal obligations.
3. Reinstatement after self-exclusion
3.1 At the end of a fixed exclusion period the Account is not reopened automatically. You must make a positive request to be reinstated, and a further cooling-off period of at least twenty-four hours applies before any reinstatement takes effect.
3.2 We may refuse reinstatement, or reinstate subject to mandatory limits, where we consider that resuming play would be likely to cause you harm. A permanent self-exclusion will not be reversed.
4. Voluntary account closure
4.1 You may close your Account at any time for any reason. Closure is not a responsible gambling measure and does not carry the protections of a self-exclusion; a closed Account may be reopened on request.
4.2 On closure, Bonus Funds and unfulfilled promotional entitlements are forfeited, and the undisputed verified Balance is returned subject to verification and to any amounts lawfully withheld.
5. Closure by us
We may close an Account in the circumstances described in clause 14 of the General Terms and Conditions, including breach of those terms, incomplete verification, residence in a restricted territory, underage use, or evidence of gambling-related harm.
6. Data after exclusion or closure
We retain the records necessary to enforce an exclusion, to comply with anti-money laundering, gambling, tax and accounting law, and to defend legal claims, as described in the Privacy and Data Protection Notice. A request to erase your data does not override our obligation to keep an exclusion effective.
7. Contact
Requests are handled as a priority at support@cryptora.gg. If you are in immediate financial or emotional difficulty, please also contact an independent support service listed in the Responsible Gambling Policy.