Version 1.0. In force from 16 September 2026. This policy explains how money moves into and out of your Account. It forms part of the General Terms and Conditions.
1. Base currency and display currency
1.1 All balances, wagers, limits, thresholds, bonuses and settlements are denominated and calculated in EUR. You may select a different display currency; that selection affects presentation only, is converted at an indicative rate, and does not change the amount held or staked.
1.2 Indicative conversion rates are obtained from third-party sources, may be delayed, and are not a quote. The rate actually applied to a deposit or withdrawal is the rate quoted by our payment provider at the time that transaction is processed.
2. Deposits
2.1 The minimum deposit is €2.00. Deposits are made in the cryptocurrencies and on the networks shown in the cashier at the time of payment.
2.2 A deposit invoice specifies an asset, a network, an address and, where applicable, a memo or tag, together with an amount and an expiry time. You must send the exact asset on the exact network to the exact address. Sending the wrong asset, using the wrong network, omitting a required memo, or paying after expiry may result in permanent loss of the funds. Where recovery is technically possible we will use reasonable endeavours to assist and may charge the costs incurred.
2.3 Deposits are credited once the payment provider confirms final settlement of the required number of network confirmations. Delays caused by network congestion, low fees, chain reorganisation or provider processing are outside our control.
2.4 Underpayments. Where less than the invoiced amount arrives, the received value may be credited pro rata. Where a further payment arrives against the same invoice within the window applied by the provider, the difference may be credited as a top-up. Amounts below the minimum creditable value may not be credited.
2.5 Overpayments. Where more than the invoiced amount arrives, the full value received is ordinarily credited.
2.6 Deposits must be funded from a source you own and control. Third-party funding is prohibited and may result in the funds being frozen pending investigation under the AML, CTF and KYC Policy.
3. Withdrawals
3.1 The minimum withdrawal is €2.00. Withdrawals are requested in EUR value and are paid in the cryptocurrency and on the network you select; the coin amount is calculated at the provider's rate at the time of processing and is shown to you before confirmation.
3.2 Conditions for payment: identity verification complete; no outstanding wagering requirement (see the Bonus and Promotions Terms); the destination address verified as belonging to you; no open investigation; and no legal or regulatory impediment.
3.3 Requests are ordinarily reviewed within twenty-four hours and, once approved, are broadcast to the relevant network promptly. Larger amounts, first withdrawals, and withdrawals triggering a risk alert require additional review and may require dual internal approval. Network confirmation times are outside our control.
3.4 We may apply per-transaction, daily, weekly and monthly limits, and may pay a large amount in instalments. Current limits are displayed in the cashier.
3.5 Blockchain fees, and any fee charged by the payout provider, may be deducted from the amount paid. We do not charge a separate withdrawal commission unless stated in the cashier.
3.6 Address accuracy. Blockchain transactions are irreversible. You are solely responsible for the destination address, network and memo. Funds sent to an address you supplied incorrectly cannot be recovered or reimbursed.
3.7 Where a payout fails before it has been created with the provider, the amount is returned to your Balance and the request may be retried. Where a payout has been created, we will not duplicate it; its status is reconciled with the provider.
4. Refunds and reversals
4.1 Deposits are used to purchase gaming entertainment and are not refundable once wagered. A deposit that has not been wagered may be returned to its verified source, less costs, at our discretion.
4.2 Where a deposit is returned because verification failed, because the Player is underage, or because the Player is resident in a restricted territory, wagers are void and the deposit, less any amount lawfully withheld, is returned to its verified source.
4.3 Amounts credited in error, including duplicate credits, mispriced payouts and payouts arising from a malfunction, may be reversed or recovered from the Balance without notice.
5. Chargebacks and payment disputes
5.1 Initiating a chargeback, provider dispute or reversal in respect of a deposit you authorised is a material breach of the General Terms and Conditions.
5.2 We may suspend the Account, void affected wagers and winnings, recover the disputed amount together with any fee charged to us, and report the matter to payment providers, other operators and, where appropriate, law enforcement.
6. Third-party providers
Deposits and payouts are processed by third-party payment providers. Their acceptance, screening, rate setting, fee schedule and availability are outside our control, and their compliance controls may independently delay or refuse a transaction. We are not liable for the acts, omissions or insolvency of a provider, save to the extent liability cannot be excluded by law.
7. Dormant accounts
7.1 An Account with no login and no transaction for twelve consecutive months is dormant. We will attempt to contact you at your registered email address.
7.2 Where permitted by applicable law, an administrative fee not exceeding the amount published in the cashier may be applied monthly to a dormant Account holding a positive balance, and will never exceed that balance. Where dormant funds must be dealt with in a particular way by law, we will comply with that law.
7.3 A dormant Account may be reactivated on request following verification, and the remaining Balance is payable to you.
8. Records and evidence
Our internal ledger and the records of our payment providers, together with the public blockchain record, are the definitive evidence of any payment. Statements are available in your Account transaction history.
9. Contact
Payment queries: support@cryptora.gg. Please quote the transaction identifier, asset, network and time.