Version 1.0. In force from 16 September 2026. This policy sets out the standards of conduct required of every Player and forms part of the General Terms and Conditions.
1. One account per person
1.1 Each Player may hold one Account. Duplicate, proxy, nominee and shared accounts are prohibited, whether or not a promotion is involved.
1.2 We identify linked accounts using registration data, payment instruments, wallet addresses, device and browser characteristics, network addresses and behavioural patterns. Where linkage is established, we may merge, restrict or close the accounts concerned and void promotional benefits obtained through the linkage.
1.3 Where several people genuinely share a household or network and each wishes to play, contact support before registering; each Account will be subject to verification and to promotional restrictions.
2. Automation and advantage tools
Bots, scripts, macros, automated clickers, autonomous agents, emulators, modified clients, injected code, browser extensions that interact with game state, packet manipulation, and any tool that plays on your behalf or confers a mechanical advantage are prohibited. Automated collection of data from the Service, including scraping of odds, results, leaderboards or Player information, is prohibited without our prior written consent.
3. Collusion and syndicates
Coordinated play between accounts, chip dumping, deliberate loss transfer, shared bankrolls, arbitrage between accounts, and participation in a syndicate or advantage group are prohibited.
4. Exploits, defects and errors
4.1 You must not seek out or exploit a defect, error, latency, rounding behaviour, mispriced multiplier, misconfigured paytable or unintended feature. If you discover one, you must stop playing the affected game and report it immediately to support@cryptora.gg.
4.2 Rounds and payouts affected by an exploited defect are void and recoverable, as described in the Game Fairness Policy.
5. Security and integrity
You must not attempt to gain unauthorised access to any account, server, database, administrative interface or internal function; interfere with authentication, authorisation, rate limiting or audit logging; conduct vulnerability scanning, penetration testing, denial of service or load testing without our prior written authorisation; upload malware; or circumvent geographic, age-related or exclusion controls, including by use of a virtual private network, proxy or falsified location.
Genuine security researchers may report a vulnerability in good faith to support@cryptora.gg. Do not access, modify or exfiltrate data belonging to any other person, and do not disclose the issue publicly before it has been remediated.
6. Financial conduct
You must not use the Account to transfer value to or from another person; deposit and withdraw without genuine play; structure transactions to avoid thresholds; fund from a source you do not own; or initiate a bad-faith chargeback or payment dispute. See the AML, CTF and KYC Policy and the Payments, Withdrawals and Refunds Policy.
7. Communications and community conduct
In support chat and any community feature you must not post unlawful, threatening, harassing, discriminatory, defamatory, obscene or infringing material; impersonate any person or the Operator; advertise, solicit or promote competing services; share another person's personal data; or send spam. We may moderate, remove content and withdraw access to communication features.
8. Impersonation of the Operator
You must not create websites, applications, social accounts, advertisements or communications that imitate Cryptora, use our branding without authorisation, or represent that you act on our behalf. Affiliates and referrers must comply with all applicable advertising, gambling and consumer law and must not market to minors, to excluded persons or in restricted territories.
9. Enforcement
9.1 Depending on the seriousness of the breach, we may issue a warning, restrict features, remove promotional eligibility, apply limits, void rounds, withhold or forfeit winnings and Bonus Funds derived from the breach, suspend the Account, close the Account permanently, recover losses and costs, and report the matter to regulators, payment providers, other operators and law enforcement.
9.2 Decisions are made on the basis of our server records and risk analysis. You may challenge a decision under the Complaints and Dispute Resolution procedure.
9.3 Your own deposited funds, less any amount lawfully withheld or recoverable, remain payable to you.