Version 1.0. In force from 16 September 2026. Gambling is a form of paid entertainment. It is not a way to make money, to invest, or to solve financial difficulty. Every game on this Service is configured so that, over time, the Player loses on average. The theoretical return of our in-house games is 98.00%, meaning an expected loss of 2.00% of everything wagered over a very large number of rounds.
1. Our commitments
1.1 We will provide clear information about the cost and the risk of gambling; make control tools available and easy to find; act on markers of harm; never encourage a Player to chase losses; never extend credit; and never knowingly permit an excluded or underage person to gamble.
1.2 Staff are trained to recognise indicators of gambling-related harm and to respond in accordance with this policy.
2. Player control tools
2.1 Deposit limits. You may set a maximum amount you can deposit per day, week or month. A decrease takes effect immediately. An increase or removal takes effect only after a cooling-off period and requires positive confirmation after that period has expired.
2.2 Loss and wager limits. You may cap your net loss or total staked over a period. When the cap is reached, wagering is blocked for the remainder of the period.
2.3 Session reminders and reality checks. You may request a periodic on-screen reminder showing elapsed time and net position for the session.
2.4 Time-out. You may lock your Account for a short defined period. During a time-out you cannot deposit or wager. Withdrawal of an existing Balance remains possible.
2.5 Self-exclusion. A longer, irrevocable exclusion, described in the Self-Exclusion and Account Closure document.
2.6 Limits and exclusions apply across the Account and cannot be circumvented by opening a further Account. Any attempt to do so is a material breach of the General Terms and Conditions.
3. Self-assessment: signs of a problem
Consider whether you gamble for longer or with more money than intended; return to recover losses; borrow, sell possessions or use money set aside for essentials in order to gamble; conceal your gambling; feel restless, irritable or anxious when not gambling; neglect work, study, family or health; or gamble to escape stress or low mood. If any of these apply, use a limit, take a time-out, or seek support.
4. Practical safeguards
Decide a budget before you play and set it as a deposit limit; treat losses as the price of entertainment; never chase; take regular breaks; do not gamble while intoxicated, exhausted or emotionally distressed; do not gamble with money required for rent, food, bills or debt; and keep gambling in proportion to the rest of your life.
5. Underage gambling
5.1 It is unlawful for anyone under 18 to gamble on the Service. We verify age and may request proof at any time. Where an Account is found to belong to an underage person, it is closed, all wagers are void, winnings are forfeited, and deposits are returned to their verified source.
5.2 Adults sharing a device should not store credentials, should use device-level passcodes, and may wish to install parental control or filtering software.
6. Our interventions
Where our monitoring or a report indicates possible harm, we may contact you, display targeted messaging, reduce or stop marketing, apply or lower limits, require a cooling-off period, restrict deposits, or suspend or close the Account. Where we act, we are acting to protect you and the decision is not open to negotiation.
7. Marketing
We do not target marketing at minors, at excluded Players, or at Players who have shown markers of harm. You may opt out of marketing at any time in Account settings without affecting your ability to play.
8. Getting help
Free, confidential and independent support is available. GamCare (gamcare.org.uk), Gambling Therapy (gamblingtherapy.org), Gamblers Anonymous (gamblersanonymous.org) and BeGambleAware (begambleaware.org) provide advice, counselling and self-help resources internationally, and national helplines exist in most countries. Blocking software such as Gamban, BetBlocker and GamBlock can prevent access to gambling sites from your devices. If you are in crisis, contact your local emergency service.
9. Contact
To set a limit, request a time-out or discuss your play in confidence, contact support@cryptora.gg or use in-app support. Requests to reduce a limit or to exclude are actioned as a priority.