Legal and player protection
These documents form the agreement between you and Cryptora N.V. (Cryptora) and set out how we handle your account, your money, your data and your play. Version 1.0, in force from 16 September 2026. Gambling involves risk. You must be 18 or older.
General Terms and Conditions
The contract between you and the operator: eligibility, accounts, wagers, funds, closure and liability.
Privacy and Data Protection Notice
What personal data we process, why, on what legal basis, who receives it and your rights.
Cookie and Local Storage Notice
The cookies and browser storage we set, their purpose and how to control them.
AML, CTF and KYC Policy
Identity verification, source-of-funds checks, monitoring and reporting obligations.
Responsible Gambling Policy
Limits, reality checks, time-outs, self-exclusion and where to get help.
Self-Exclusion and Account Closure
How to take a break or exclude yourself permanently, and what happens to your funds.
Bonus and Promotions Terms
Wagering requirements, sticky bonuses, excluded play, bonus abuse and forfeiture.
Game Fairness, RNG and Return to Player
How outcomes are generated, how to verify them and the published return of each game.
Payments, Withdrawals and Refunds Policy
Accepted assets, pricing, limits, processing times, chargebacks and dormant accounts.
Complaints and Dispute Resolution
How to complain, our response times, escalation and alternative dispute resolution.
Acceptable Use and Fair Play Policy
Prohibited conduct, bots, collusion, exploits, multi-accounting and enforcement.
Restricted Territories
Countries and territories from which the service may not be used.
In the event of any conflict between these documents, the General Terms and Conditions prevail, save that the Bonus and Promotions Terms prevail in respect of promotional funds and the AML, CTF and KYC Policy prevails in respect of verification and reporting obligations.